Navien products are available at all branches of HPS. HPS carry all our range in stock and can accommodate your needs instantly.
Your unit will be covered for breakdown due to failure of components within the boiler. If however the failure is due to poor installation or sludge in the system this may not be honored at our discretion.
We require that the unit is serviced yearly by a competent engineer. Failure to do this will invalidate your warranty.
Navien undertakes to rectify any manufacturing defect that occurs within 5 years of the installation date. Navien Warranty registration is simple. Just complete the Warranty Registration Card and return to Navien within 30days of installation. The details of installation will be then be automatically registered within Navien Service Management System. Alternatively, please telephone one of our Warranty Registration Advisors on 0844 332 2323. . If your installer is Gas Safe registered, please ask your installer to complete the Navien Installers Club Card and return to Navien within 30days of installation, Free 1year extended warranty for your Navien boiler will be automatically updated and registered.
We recommend that the system is flushed thoroughly before installation and a good quality magnetic filter such as the fernox TF1. Our boiler also has particulate filtration built in.
Yes you can use 3rd party controls with our boilers, they do need to be volt free as our wiring interface is potential free.
Yes you can run a shower from you combi boiler, dependent on the size of your boiler you could up to 2 showers at a time.
The controls are decided by both the customer and installer. These can range from basic time control with separate temperature control to full Wi-Fi control of both the hot water and heating settings.
As explained above this would be decided by the number of bedrooms and bathrooms.
This would be decided by the boiler selection tool for instance is my property suitable for a combination or a system boiler, do I need an unvented cylinder. This would be decided by the number of bedrooms and bathrooms.